Technical Support and FAQs

Have a question that needs an answer, or are you looking for contact information for a vendor? You've come to the right place. For your questions, visit our Frequently Asked Questions (FAQ) section. For technical support, visit the contact section below.

Frequently Asked Questions

Have a question? It's likely that someone else has already asked it. Check out our Frequently Asked Questions:

I am interested in merchant card processing with Chesapeake Payment Systems. How do I get started?

Each region of Chesapeake Bank has a Business Development Officer that is happy to help you with your merchant card needs. Please reach out to help@chespay.com or fill out our “contact us” form here: Contact Us

What are your hours of operation?

Chesapeake Payment Systems is open Monday – Friday from 830 AM through 530 PM Eastern Standard Time. Please contact us at 757-941-1335 or help@chespay.com

Where do I turn for after hours support?

Please contact your software or point of sale solutions for the first line of support.

Most processing solutions, such as software and point of sale solutions, offer after hours support.

If you have equipment provided by Chesapeake Payment Systems, please utilize the TSYS after hours tech support can be accessed by calling: 800-552-8227.

What card brand types can I accept?

Merchants are able to accept all forms of card payments – Visa, MasterCard, Discover, and AMEX.

When will I receive my statement?

Statements are delivered via email on the first business day of the month. Statements are mailed via USPS on the first business day of the month and subject to mailing timelines.

When will I receive my batched funds?

If a merchant batches before 9 PM eastern time, you will receive your funds in two business days. Certain merchants may be eligible for next day funding.

When are merchant processing fees charged?

Merchant processing fees are automatically deducted from the banking account that you provided on the 2^nd business day of the month.

Where can I get paper for my credit card terminal?

Paper is available for active merchants who have terminals supplied by Chesapeake Payment Systems. Feel free to stop by your local Chesapeake Bank branch to pick up terminal receipt paper or contact Chesapeake Payment Systems at 757-941-1335.You can also email us at help@chespay.com.

Should I power off my terminal nightly?

It is not necessary to power off your terminal nightly. Due to auto update features, the terminal should remain in on mode.

Will my terminal support both Ethernet and phone line connectivity?

Credit card terminals are able to connect via Ethernet and phone line, however, Ethernet connectivity is recommended based on the large amount of data that is transmitted when cardholder transactions are processed.

How can I protect my business from chargebacks and fraudulent transactions?

The card brands provide many resources to protect from fraudulent transactions. Please refer to the following websites for tools and suggestions:

https://usa.visa.com/support/small-business/fraud-protection.html

https://www.mastercard.us/en-us/business/overview/trust-center/master-security.html

What do I do if I receive a chargeback?

There are instructions at the top of the chargeback letter for the document uploader if you would like to dispute. Please respond to a chargeback as soon as possible and reach out to Chesapeake Payment Systems at 757-941-1335.

What is PCI Compliance and why is it required?

The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment. Validation of PCI DSS is required annually. Please go to https://www.pcisecuritystandards.org/ for more information.

How do I complete my PCI DSS compliance?

Please log into Control Scan to complete your PCI DSS Compliance at www.complywithpci.com with your username and password to complete your PCI DSS Compliance. Please reach out to Chesapeake Payment Systems if you need assistance with completion at 757-941-1335.

Why have I received a 1099k?

The Internal Revenue Service requires payment processors to report merchant’s annual gross sales data. The 1099k provides this data to you.

Technical Support

Need assistance? Call us at 866-941-1335. Need someone else? Try one of these: