Lost / Stolen Debit Card

Report your lost/stolen debit card by calling 866-344-2437.

The representative who answers your call will tell you about any additional steps you should take, and when you can expect your replacement card.

You can also manage your debit cards within our mobile banking app.

Useful tips when you lose your card or have it stolen:

  • Report it immediately using the methods above.
  • Make note of when it was lost or stolen.
  • Check your account frequently in case you need to report unauthorized charges.
  • Set up text alerts for all transactions - you'll be informed as soon as the card has been used. Set them up in your mobile app or talk with your branch.
  • Once you receive your new card, remember to update your card number with recurring payment vendors.

Debit Card Dispute

  1. You have 120 days from the transaction date.
  2. We recommend customers to contact the merchant first.
  3. If that doesn't work call our Solution Center at 877-436-9032.
  4. If the dispute is non-fraud you will need to provide the bank with any supporting documents or information.
  5. Provisional credit will be provided within five business days from notification of the dispute. Credit is only temporary until the dispute investigation is completed. If the investigation proves fraud the credit will be permanent. 

Dispute Automatic Clearing House (ACH)

  1. You have 60 days from the statement date of the first unauthorized transaction.
  2. Visit your branch and fill out a Written Statement of Unauthorized Debit (WSUD) 

Suspect Identity Theft?

Find out more about how we can help. We provide basic coverage to all of our consumer checking account holders at no cost. And, you can upgrade for a nominal per month fee.

Learn More